Published on April 7, 2025 by Kariuki Mwangi
Last Updated on 1 year by Kariuki Mwangi
The Nairobi City County government opened the new Nairobi County Customer Service Centre in Ruai, in a move aimed at decentralizing county services and make them more accessible to residents across the city.
The customer service center, which opened it’s doors to the public on Saturday, 5th April 2025 will be instrumental in serving the
residents along the busy Kangundo Road and parts of Utawala at the center located directly opposite the DO’s office in Ruai.
The centre is part of Nairobi Governor Johnson Sakaja’s wider push to decentralize county services and make them more accessible to residents across the city.
Ogola Otieno, a Kamulu resident and local business operator, shared his relief:
“For a long time, I had to travel all the way to City Hall and queue for hours. Now, with the new centre in Ruai, I can get my licenses and other services right here. It’s a huge convenience.”
While visiting City Hall’s customer service centre, Governor Sakaja confirmed the operationalization of the centre as part of a broader effort to bring services closer to the people.
“When I took office, I noticed how many residents had to travel long distances and queue for services,” he said. “We introduced the Unified Business Permit to streamline operations, and now we’re taking services to the grassroots. Ruai is already operational, and we’re rolling out more centres in Dandora, Makadara, and other areas.”
According to the Governor, over 7,000 residents have already been served at the Ruai centre since its launch earlier this year.
“People want to comply with our regulations, but the problem has always been access. By bringing services closer, we’re easing that burden,” he added.
Governor Sakaja also announced that the deadline for land rate payments has been extended to April 15, without penalties.
“We understand the financial challenges our people are facing. That’s why we’ve extended the deadline. Take advantage of this window visit our website or any of our customer service centres for assistance,” he urged.
This financial year, the Governor aims to increase revenue after achieving a record-high collection of 12.8 billion shillings—the highest since devolution—in the financial year ending June 2024
